Whether it's answering customer questions, dealing with complaints, writing to your boss or managing a schedule and personal information, email platforms are now essential for communication and management in any company. Both theoretical and practical, this textbook will allow you to acquire the necessary skills in order to take full advantage of the numerous features provided by Outlook 2016, the messaging service software from the Microsoft Office suite.

Table des matières

Chapter 1 - Starting Outlook

Chapter 2 - Sending and Receiving Email Messages

Chapter 3 - Attachments and Email Options

Chapter 4 - Managing Email Messages

Chapter 5 - Using Contacts

Chapter 6 - Managing Contacts

Chapter 7 - Using the Calendar

Chapter 8 - Managing the Calendar

Chapter 9 - Working with Tasks

Chapter 10 - Using the Journal

Chapter 11 - Using Notes

Chapter 12 - Archiving and Exporting Data Files