
Dans ce manuel, l’étudiant fera une révision des notions linguistiques en anglais, puis apprendra à accueillir des visiteurs à la réception et à gérer des appels en utilisant un protocole téléphonique. La gestion de la boite vocale et des rendez-vous en tous genres est aussi abordée. Notez que, dans ce manuel, toute la théorie et les instructions sont présentées en français, mais le contenu des exercices pratiques est en anglais. Cette approche bilingue vise à faciliter la compréhension des notions enseignées, notamment pour les personnes qui préfèrent s’appuyer davantage sur le français. L’approche Logitell consiste à guider les étudiants dans l’acquisition de compétences de plus en plus avancées en utilisant un grand nombre d’exercices basés sur des situations réelles, favorisant ainsi l’apprentissage autonome. En tant qu’entreprise québécoise, notre engagement est de fournir des ressources pédagogiques de haute qualité, qui répondent aux besoins uniques du marché de l’éducation québécois. Les ressources Logitell sont proposées à des prix concurrentiels, permettant aux enseignants de fournir du matériel de qualité à leurs élèves tout en respectant les contraintes budgétaires.
Table of Content
Chapitre 1 - Prononciation
Chapitre 2 - Utilisation du dictionnaire
Chapitre 3 - Expressions de temps
Chapitre 4 - Utilisation des chiffres
Chapitre 5 - Formulation de questions et récapitulatif des temps verbaux
Chapitre 6 - Vocabulaire de base de bureau
Chapitre 7 - Formules d’accueil et de présentation
Chapitre 8 - Protocole d’accueil des visiteurs
Chapitre 9 - Indications de direction
Chapitre 10 - Traitement des plaintes
Chapitre 11 - Appels entrants
Chapitre 12 - Appels sortants
Chapitre 13 - Projets de synthèse
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Logitell was founded in 1990 by a teacher who wanted to simplify how complex subject matter is taught. Since then, Logitell has steadily grown to become a premier provider in the Canadian educational marketplace. Logitell now serves individual learners and educational institutions nationwide. Logitell is used by some of the country's leading organizations, including high school, private and public colleges, and universities. What sets Logitell apart is its commitment to creating 100% Canadian pedagogical resources that are cost effective, engaging, and easy to use. Logitell’s flagship series, OPTIMUM SERIES, is a prime example of one of its complete pedagogical resources covering the Microsoft Office and Microsoft 365 line of software. In addition to its textbook offerings, Logitell also provides a range of professional products and services, including e-learning, digital textbooks, and pedagogical asset distribution services. Whether you are looking for pedagogical resources for courses, or you need a comprehensive solution for authoring, delivering, and managing e-learning, Logitell has the experience and expertise to help you succeed.
In 1970, after earning my bachelor’s degree in English literature from Université de Moncton, I left my home province of New Brunswick to pursue a training program in psychopedagogy at Université du Québec in Chicoutimi, with the aim of building a career in teaching English as a second language. I began by teaching in high schools across Quebec and the Maritimes, then moved on to various vocational schools and colleges in Quebec City, including Collège Bart, Centre de formation professionnelle Fierbourg, and Cégep Garneau. Throughout my career, I remained committed to designing engaging activities tailored to each student’s interests and learning pace. As I gained experience, I also took part in assessing students’ English proficiency levels for group placement purposes. My career took a new turn in 2005 when I was hired by Autorité des marchés financiers. It was quite a challenge: I was tasked with setting up and managing the English department at the Quebec City office! Fortunately, the department’s mandate—planning training activities to help employees improve their English skills, while also providing writing, translation, and proofreading services—was perfectly aligned with my skillset. Over the course of my various roles, I had the opportunity to design custom training programs and develop a range of materials to help diverse audiences strengthen their command of business English. It was therefore with immense pleasure that, at the request of Logitell Publishing and in collaboration with Christopher Kolar, I drew on this expertise to co-author a series of textbooks: Interaction en anglais, Communication en anglais (English and bilingual versions), and Communication en anglais des affaires. These textbooks were intended for students in secretarial and accounting vocational training programs, as well as for college students.
Born in Ontario, I studied English literature and psychology at the University of Windsor before moving to Quebec in the mid-1990s to teach English as a second language. I initially taught at various private schools, including Montreal Language Studies, LPS, and Berlitz, before founding my own school, Anglais Idéal, which welcomes anyone wishing to improve their command of the English language. I take pride in offering high-quality lessons—individual or group—that are tailored to each student’s needs and interests. My philosophy? I strive to help every student develop their listening, speaking, reading, and writing skills through a variety of engaging activities, all in a fun and supportive environment. My strong background in teaching, combined with my passion for writing, have led me to produce the textbook Let’s Learn Essential English, the seventh edition of which was published in 2018. Building on that experience, I subsequently co-authored several more textbooks with Rachel Leblanc: Interaction en anglais, Communication en anglais (English and bilingual versions) and Communication en anglais des affaires, all published by Éditions Logitell. I am currently working on my first novel, thus reconnecting with my first love.
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